MultiChoice has served 2194 employees with retrenchment letters following their restructuring.
On Friday the broadcaster’s chief executive Calvo Mawela notified employees of the decision to restructure which mainly affects the call centre and walk-in centre staff.
The pay-television operator is realigning it’s customer care model to a more electronic means due to customer preference.
IOL reported that customers are choosing to engage digitally rather than telephonically or by visiting the walk-in centres.
The Information Communication and Technology Union’s (Ictu) Thabang Mothelo has however stated that the union was not notified of the retrenchments prior to the staff being informed which makes the act unlawful.
While the union claims the broadcaster acted cowardly by making the announcement on Friday, Mawela said it was not an easy decision to make.
MultiChoice will be working together with the unions and other employee representative forums by offering voluntary severance packages, wellness support and financial planning as well as continue to pay for MultiChoice bursary-funded employees and relevant skills development.